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1. Formal CV (sanitized)
(Documentation/CVs)
... Integrated HomeSolutions, a $25M+ internal startup and joint venture/competitive development alliance composed of web-connected kitchen appliances Designed the software/services/product portfolio and ...
2. Forthcoming Book Contribution
(In Public/In the Press)
... that makes possible the WWW and today’s social networking services. Wherever one looks, the messages of our culture promote collaboration as the way to improved use of resources and outcomes. Open access ...
3. Picking up the Pieces
(Achievements/Turnaround Management)
... life was somewhat on a plan. CDEX gave us the engine to check out assumptions the business was or might be interested in. My old connections to the brand and service organizations paid off. We held Open ...
4. Find a Viable Business
(Achievements/Turnaround Management)
... well. A year later, we were set to launch at Best Buy and Sears in the US and through a choice selection of retailers in the UK and Italy. I had pulled together technology, sales, marketing, service and ...
5. Digitize Logistics Department
(Achievements/Turnaround Management)
... the routes, now only 2 could do it and better. The folks that lost their job were scheduled to add to the customer service capabilities, where substantial cost savings waited. This was my first taste ...
6. Managing Innovation - by measure
(In Public/My Articles)
... a platform for multiple products. Service How you provide value to customers and consumers beyond and around your products Delivery Channel How you get your offerings to market Brand ...
7. Dead Cat Bounce
(Thoughts/on Strategy)
... services? There is education, IT, science. There is art and culture (think Music, Theatre, Fashion, and Haircuts). All not exactly bullet proof in a deep recession. I am concerned. Comparing that with ...
... you have to call a toll-laden number, around €1,50/min, to get support. I was outraged by that at first. In the end I realized that the cost of the service to no longer spread by some magic across all ...
... good price. I recently started to shop for my next laptop, as my trusted and beloved (I admit) Latitude D400 is now approaching his 5th year of service. The machine is beautiful, and has become almost ...
... Wings A good boss makes sure that his flock knows they are safe and rewarded to explore ideas that fit the general context of their work. The Servant Leader A leader provides services to the team, as ...
... Innovate" question Do you frequently lead the industry in the introduction of new products or service offerings, as opposed to always having to play catch-up? The "What Could You Learn" question Nice ...
... a few services people), I have to conclude that most did indeed have serious issues: Cash management does not equate solid financial analysis... what I have seen so far in most startups is a zealous ...
13. The Work of Leaders
(Thoughts/on Leadership)
... are providing a service to somebody else, and that somebody might like more, or different services from you. So learn how to manage your ability to churn out new products. Be efficient in the way you ...
14. Innovation
(You/Your Challenges)
... and deployed a digital portfolio of products and services in a company with distinctly non-digital products developed and tested ideas in a network of partners, rather than all in-house, and developed ...
... nitpicking, short-sightedness, and simplistic thinking, though I have developed coping mechanisms. The strategies I am most proud of are: the IHS Services strategy the DOMINO strategy the W3IN strategy ...
16. 2004-07-13 WHR Portal on DHL Conference
(In Public/In the Press)
... retailers, humebuilders, software and networking corporations as well as service providers to create a forum of discussion rather than a venue of presentation." Whirlpool's session followed the conference's ...
17. 2003-09-04 Boston Globe
(In Public/In the Press)
... We're at the stage of really trying to offer products and services that bring value to the consumer instead of just being for techno-geeks." Here is the full article online and as PDF.  ...
18. Business Modelling
(The Person/Skills)
... business case and plan The IHS Retail business case The SAP Self-Service business case and as a "negative", the European Business Case that was none.  ...
19. System Architecture
(The Person/Skills)
... for the Connected Home, including appliances, web tablets and software services Common Global Security Architecture including Single Signon Web Portal Architecture Digital Fleet Management Architecture ...
SarJay GmbH, Herford, Germany I left Whirlpool after almost 10 years of service. It was simply time to start a family, and the context we were in did not allow that (too much global travel for both my ...
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